* I tried to think about 'where do we still use paper'. We actually do keep a paper trail of every order/shipment we produce. We run a checklist of what we are fulfilling and we checkoff every step of the process. Our shipment/fulfillment checklist is four pages to ensure we get every order correct. We could store all of this in NetSuite but we'd need a handheld terminal so each checkmark could be entered as performed and these take place at different locations. On average, we lookup one shipment that had an error to see how we can improve the fulfillment process and we refer back to our handwritten paperwork. In nearly 100% of our mishaps, we discover it's because we skipped a step in our shipping process. The cost of a handheld would be higher than the potential automation savings.

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